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EU / ROMANIA & UK LEGAL FRAMEWORK

Privacy Policy

In accordance with the General Data Protection Regulation (GDPR - EU/Romania) and UK GDPR, this policy outlines how we collect, process, and secure your personal data.

1. Who we are and our legal commitment

At LemoneHost, your data privacy and security are an absolute priority. We fully comply with standards set by the GDPR (for the European Union and Romania) and the UK GDPR alongside the Data Protection Act 2018 (for the United Kingdom). This policy details your rights and how we handle your personal information when you use our web and game hosting services.

2. What types of data do we collect?

We only collect data necessary to provide you with high-performance and secure hosting services:

  • Identity & Contact Data: Name, email address, phone number, billing address.
  • Account & Technical Data: IP addresses, login credentials, platform browsing history, and server logs.
  • Payment Data: Transactions are processed via secure payment partners; we do not store full card details on our servers.

3. How we use data and legal basis (EU & UK)

We process your data based on the following legal grounds provided by GDPR and UK GDPR:

  • Performance of a contract: To deliver ordered hosting services, technical support, and billing.
  • Legitimate interests: For platform security, fraud prevention, and service enhancement.
  • Consent: For newsletter subscriptions or advanced cookie settings which you can withdraw at any time.

4. Your rights under GDPR and UK GDPR

Whether you access us from the European Union (Romania) or the United Kingdom, you enjoy fully recognized rights:

Right of access & portability

You can request a copy of the data we hold about you.

Right to erasure ("Right to be forgotten")

You can request the deletion of your account and associated data, under legal terms.

Right to rectification

Correction of inaccurate or incomplete data.

Right to object & lodge a complaint

You can contact data protection authorities (ANSPDCP in Romania or ICO in the UK).

5. How to contact us regarding privacy

For any questions regarding this privacy policy or to exercise your rights, you can contact us anytime via your client panel or directly by email at:

[email protected] / [email protected]